Who we are
Boca Tire and Auto – Firestone ("we," "us," or "our") is a family-owned auto repair shop located at 1259 N Federal Hwy, Boca Raton, FL 33432. This Privacy Policy explains how we handle information collected through our website at bocatire.vybemedia.io and through any communications you initiate with us.
Information we collect
We may collect the following types of information when you interact with our website or contact us:
- Contact information — your name, phone number, and email address when you call, text, or submit a message through our chat widget.
- Vehicle information — year, make, model, or description of the service concern, if you choose to provide it.
- Usage data — basic information about how you interact with our website, such as pages visited and time spent, collected through standard web analytics tools.
- Communications — records of conversations through our chat widget, phone calls, or text messages, to the extent permitted by law.
We do not collect payment card information through our website. Payments are processed in person at the shop.
How we use your information
We use the information we collect to:
- Respond to your service inquiries and schedule appointments.
- Provide estimates, follow up on repairs, and communicate about your vehicle.
- Send appointment reminders or service updates, if you've opted in.
- Improve the quality and content of our website.
- Comply with applicable legal obligations.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Chat widget and third-party tools
Our website uses a chat widget provided by LeadConnector (HighLevel). When you interact with the chat, your messages and contact details may be stored on LeadConnector's servers in accordance with their own privacy practices. We encourage you to review LeadConnector's Privacy Policy for details on how they handle your data.
We may also use standard analytics services (such as Google Analytics) to understand how visitors use our site. These services may use cookies or similar technologies to collect non-personally identifiable usage data.
Cookies
Our website may use cookies — small data files stored in your browser — to remember your preferences and improve your experience. You can instruct your browser to refuse all cookies or to alert you when cookies are being sent. Some features of our site may not function properly if cookies are disabled.
Data retention
We retain your contact and vehicle information for as long as needed to provide services to you and to comply with our legal obligations. You may request deletion of your information at any time by contacting us directly.
Children's privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.
Your rights
Depending on where you live, you may have rights regarding your personal information, including the right to access, correct, or request deletion of information we hold about you. Florida residents may have additional rights under applicable state law. To exercise any of these rights, please contact us using the information below.
Security
We take reasonable precautions to protect your information from unauthorized access or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Links to other websites
Our website contains links to third-party websites, including bocatireandautorepair.com. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this page periodically for any changes.
Contact us
If you have any questions about this Privacy Policy or how we handle your information, please reach out:
- Phone: (561) 465-2145
- Address: 1259 N Federal Hwy, Boca Raton, FL 33432
- Hours: Mon–Fri 7:30 am–6:00 pm · Sat 8:00 am–3:00 pm